Shipping policy
Shipping Policy
Processing Time
- All in-stock items are processed within 2-3 business days. For custom pieces, processing and production times vary. Please refer to the product page for details on estimated timeframes.
Domestic Shipping Rates & Delivery Estimates
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next-Day Shipping: 1 business day
- Shipping costs will be calculated at checkout based on your location and selected shipping method.
International Shipping
- We currently offer international shipping to most countries. International shipping rates and times vary based on destination.
Order Tracking
- Once your order has been shipped, you will receive an email notification with your tracking number. Please allow 24 hours for tracking information to update.
Customs, Duties, and Taxes
- ACM Jewelers is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping Address Changes
- If you need to change your shipping address after placing an order, please contact us immediately at [Insert your contact email]. Address changes are not guaranteed and can only be processed if the order has not yet been shipped.
Lost or Damaged Packages
- ACM Jewelers is not liable for packages lost or damaged in transit. If your package is lost or arrives damaged, please contact the carrier to file a claim.